Refund policy

Oliva Flora Return Policy

At Oliva Flora, your satisfaction is our priority. We are committed to ensuring you love every purchase. If for any reason you are not completely delighted with your order, we offer a 30-day money-back guarantee on all products purchased directly from olivaflora.com.

How to Initiate a Return

To start a return, simply email our concierge team at [insert email] within 30 days of your purchase. Once your return is approved, you’ll receive step-by-step instructions to complete the process.

Important Details

  • Products, Bundles & Sets: We can only accept returns of complete, unopened products, sets or bundles—individual items from a set cannot be returned separately.

  • Processing Time: Please allow up to 10 business days for us to process your return once received.

  • Shipping Fees: Original shipping costs are non-refundable, as they are paid directly to the carrier.

  • Lost or Stolen Packages: Unfortunately, we cannot issue refunds for lost or stolen packages.

International Orders

At this time, we are unable to process international returns, but we’re working on a solution to better serve our global customers in the future.

Purchases from Unauthorized Retailers

To ensure authenticity and quality, purchases made through unauthorized retailers do not qualify for returns or exchanges.

If you have any questions, our team is always here to assist. Thank you for being part of the Oliva Flora community!

 

To start a return, you can contact us at info@olivaflora.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@olivaflora.com.